Refund policy

At MahjPOD we take great pride in the quality of our products and want you to love everything you receive. Please read our policy carefully before making a purchase. 


We want you to be happy. We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. All return shipping costs are the responsibility of the customer.

We only accept returns on our Mahjong Mats.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, still in the original wrapping, with tags, and in its original packaging. 

To start a return, you can contact us at mahjpod@gmail.com.  We will work together to make sure your return goes smoothly and will give you an address to send the product back.

If your return is still in original packaging and undamaged upon receipt, we will issue a refund within 10 business days. Items sent back to us without first requesting a return will not be accepted. If the returned product is not in original packaging, we will deduct a 15% restocking fee at time of refund.

You can always contact us for any return question at mahjpod@gmail.com

Damaged, Defective, or Incorrect Orders 

If your order arrives damaged, defective, or incorrect, we want to make it right. Please contact us within 7 days of delivery at mahjpod@gmail.com with the following: 

  • Your order number 

  • A description of the issue 

  • Clear photos of the item(s) and packaging 

Once reviewed, we will work with you to find the best resolution, which may include a replacement, store credit, or refund. Requests submitted outside the 7-day window may not be eligible for resolution. Please note that the unopened requirement does not apply to defective items discovered upon opening. MahjPOD will cover the cost of return shipping for damaged, defective, or incorrect items. 


Unfortunately, we cannot accept returns on sale items, napkins, tablecloths, dice holders, and tile bags.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at mahjpod@gmail.com.